Customer Service Philosophy

HSLC strives to meet and exceed client expectations for the delivery of library-focused products, services, training, and support.

Our core values are expressed below.

HSLC is dedicated.

HSLC is knowledgeable, courteous, and responsive to client needs.

HSLC provides timely, reliable, and consistent support.

HSLC is trustworthy.

HSLC is a non-profit organization, and therefore is not driven by profit motives.

HSLC serves with integrity and is accountable to its clients, through open communication and effective use of resources.

HSLC is listening.

HSLC solicits client input on matters important to development and delivery of our products and services.

HSLC is accessible to its clients for regular and emergency support response via mail, telephone, fax, a web-based help desk, and email support systems.